iperceptions.comCX Platform | Digital Customer Self-Service & Agent Desktop CRM

-- CX Platform | Digital Customer Self-Service & Agent Desktop CRM Skip to content Industries Airline Automotive CPG E-commerce Financial Services Grocery Healthcare Higher Education Restaurant Retail Telecommunications Products Astute Bot™ Digital Service Platform Astute Agent™ Consumer Engagement CRM Agent Assist™ Knowledge Engine for Agents Interactive Web Forms™ Consumer Contact Capture Agent Chat™ Instant Live Chat Experience Agent SMS™ Seamless Support for Texting Astute Social™ Social Media Management Astute VoC™ Voice of the Customer Astute Analytics™ First Party Data Analytics Astute Spot™ Product Locator Resources Blog Guides Infographics Reports Webinars See All Resources Customer Stories Featured Stories Delta Air Lines Delta Air Lines successfully pilots new support technology. The Cheesecake Factory The Cheesecake Factory slices handling time by 20% with Astute’s CRM. All Customer Stories Support Customer Center Learning Center +1 (855) 508-6150 Email Status.io Login Astute VoC iperceptions platform Astute Bot Astute Social Astute Knowledge Be A Hero Supercharge your customer experiences and bring smart insights back to the company. Our customer engagement software gets you there. No matter your CX strategy, we have you covered. Crisis Response Management In light of the COVID-19 crisis, we are helping brands stay ahead through the many phases. Communicate quickly and consistently with customers and employees on all channels during the times of constant change. Crisis Management AI. Provide quick, easy-to-update self-service for anxious customers utilizing expert sources (like the CDC and WHO) and ad ditional brand specific information. Meet EVA, the Email Virtual Assistant. Overloaded with emails? With EVA's help, your Agents will only spend 1 minute reviewing the response instead of up to 5 minutes of reviewing and creating responses. Health Screening Chatbot. With multi-channel options (website, intranet, mobile and SMS), employees and visitors can engage with the chatbot and within 3 minutes have confirmation whether it is safe for them to return to work. See Employee Health Screening Demo AI-Powered Self-Service Astute’s award-winning digital service platform helps your customers help themselves – no matter the time, channel, or device. One platform, many channels. Build the core functionality once and use your chatbot across multiple channels. Flexible technology. Innovations like AI and natural language processing (NLP) are constantly evolving. Our flexible platform ensures you can take advantage of the latest innovations. Smarter approach to content. Auto-generated responses from existing content and an easy-to-use authoring tool make knowledgebase maintenance a breeze. See Product Details Intuitive Agent Desktop Let your agents work smarter, not harder. Best-of-breed CXM empowers agents to handle all channels in a single, streamlined interface. The only consumer engagement specialist. No other system supports agents like we do because Astute's platform is rooted in decades of customer care experience. No costly customization required. Generic CRM systems often require extensive (and expensive!) customization to work well for customer care. Not Astute – it’s just what we do. A flexible platform that grows with your business. Adding a new contact channel? Integrating an order management system? Astute’s technology puts you in the driver’s seat. See Product Details Compelling Customer Insights Gather first-party customer data across every interaction for powerful insights you can use to improve CX for everyone. Deep and wide. With the Astute platform collecting first-party customer data across a broad range of interactions, there are always new insights waiting to be discovered. Combine, normalize, and correlate. Find correlations between data points that span brands, products, geographies and more. Plug into your preferred business intelligence tool. Whether you use Tableau, Power BI, or Business Objects, Astute gives you complete control over analysis. See Product Details Astute is the only customer engagement software specialist. Award-winning digital self-service. Best-of-breed contact center software. Powerful customer analytics. Trusted by the world's most innovative brands to make customer interactions amazing. "With Astute, we’re better armed to share Voice of Customer insights with our Web Experience team. We’re able to understand and share insights into customer behavior." – Susan Campbell, Director of Customer Experience, Vera Bradley Read the Case Study Explore our award-winning solutions. Set Up a Demo Company Customer Stories About Press Partners Leadership Careers Contact Products Astute Bot™ Astute Agent™ Agent Assist™ Agent SMS™ Agent Chat™ Interactive Web Forms™ Astute Social™ Astute VoC™ Astute Analytics™ Astute Spot™ Astute SOS™ Astute Verbatim™ Socialbakers Support Services & Support Customer Center Learning Center support@astutesolutions.com +1 (855) 508-6150 +1 (614) 508-6150 Status.io -- All product names and logos are trademarks or registered trademarks of their respective owners. ©2010- Emplifi Inc. All Rights Reserved. Astute’s ICP filing number: 沪ICP备16038979号 MIIT Privacy Policy | Terms & Conditions Insights & trends delivered straight to your inbox. --...